Lab-grown diamonds are 100% real diamonds — same physical, chemical, and optical properties as mined diamonds. They're just created in a lab instead of mined from the earth!

Yes! All our diamonds are lab-grown, ethically sourced, and conflict-free.

No! They're visually identical. Only specialized gemological equipment can tell them apart.

Absolutely! All our diamonds are lab-grown and certified conflict-free per the Kimberley Process.

Never! We only use solid 14k or 18k gold — no vermeil, plating, or gold-filled materials.

Absolutely! We'd love to help you create something truly unique. Whether you have a sketch, a design idea, or want to recreate a piece you love, just reach out to service@foxydiamonds.com. Our team will connect you with one of our specialists who can work with you personally to bring your vision to life.

We ship to all EU Member States (all 27 countries) and the United Kingdom. To check eligibility, start checkout and enter your delivery address.

Standard shipping is free! Your piece will arrive in about 4–6 weeks from when your order is confirmed. If there are other options, we'll show them at checkout.

Standard shipping is always free! If express options are available, we'll show them at checkout with pricing.

We'll send you a Dispatch Email with a tracking link as soon as your order ships. You can also reach out to service@foxydiamonds.com anytime for updates!

Yes! All shipments require an adult signature, so make sure someone's around to sign for it.

No problem! The courier will leave a notice with instructions for redelivery or pickup.

Check your piece as soon as it arrives! If something's off, contact us within 72 hours at service@foxydiamonds.com with photos and your order number.

Contact us immediately at service@foxydiamonds.com with your order number and tracking info — we'll sort it out with the carrier!

Your piece comes in premium Foxy Diamonds packaging — designed to keep it safe during shipping and make unboxing special!

Of course! You have 30 days from delivery to return your piece, no questions asked.

Just email service@foxydiamonds.com within 30 days of delivery with your order number and which pieces you'd like to return. We'll send you instructions!

Return labels aren't included automatically, but just ask! Email service@foxydiamonds.com — if we issue a label, we'll cover the return shipping.

Make sure to send back your piece unworn with all original packaging, accessories, the IGI or GIA certificate (super important!), and your order confirmation or invoice.

No worries, but there's a €100 replacement fee that'll be deducted from your refund.

The product must show no deterioration beyond what is necessary to inspect its nature and functionality. Excessive handling or alterations may result in a partial refund or rejection.

Personalized, engraved, or custom-made pieces can't be returned. Also, anything marked as 'non-returnable' at checkout.

After 30 days, it's case-by-case. Reach out to service@foxydiamonds.com — just know you'll cover return shipping.

Within 7–14 days after we receive and inspect your return. Refunds go back to your original payment method.

We don't do direct exchanges, but you can return your piece and place a new order for what you'd like instead!

Contact service@foxydiamonds.com. We will arrange the return and replacement at no cost to you.

We offer a 2-year warranty from delivery covering any manufacturing or material defects!

f there's a defect in materials or workmanship, we'll repair, replace, or refund.

Warranty doesn't cover accidental damage, unauthorized repairs, normal wear and tear (like scratches), chemical exposure, loss, theft, or lost stones (unless it's a manufacturing defect).

Only if it's due to a verified manufacturing defect.

Yes! Every diamond comes certified with an IGI or GIA certificate.

IGI and GIA are world-renowned gemological institutes that certify diamond quality. Keep it safe — you'll need it for warranty, repairs, or returns.

Email service@foxydiamonds.com with clear photos of the issue, a description, and proof of purchase. Don't ship anything until we give you instructions!

Usually 4–8 weeks from when we receive your piece. Complex repairs might take a bit longer.

No! The warranty runs from your original delivery date — repairs don't restart the clock.

We might be able to help! Reach out to service@foxydiamonds.com for a quote — there'll be a fee for out-of-warranty repairs.

Yes! All customs duties and taxes are included. The price you see is what you pay.

Yes! You can check out as a guest. But creating an account makes it easier to track your orders and see your purchase history

Yes, if we haven't shipped it yet! Contact service@foxydiamonds.com right away. If it's already on the way, you can always return it under our Return Policy.

Absolutely! Just enter it at checkout. Heads up: promo codes can't be applied after you've placed your order, and you can only use one per order.

Payment is due when you place your order. Once we receive it, we'll start crafting your piece!

Once you place your order, we'll send you a quick email to let you know we got it! Your order is officially confirmed when we send the Dispatch Email with tracking info.

We're online-only! All orders go through our website at foxydiamonds.com.

You'll see all available payment options at checkout. Just pick the one that works best for you! Payment is due in full when you place your order.

Absolutely! All payment info is transmitted securely through certified payment providers following PCI DSS standards. We never store your card details

If your payment doesn't go through, your order won't be processed. Best to contact your card issuer to sort it out!

No worries! Just drop us a line at service@foxydiamonds.com with your order number and we'll send it right over.

Yes! We offer one free resize within 1 year of delivery — up to 2 sizes up or down.

Yes! We offer one complimentary professional cleaning per piece per year during the warranty period. You'll just need to cover shipping both ways.

Professional cleaning!
Polishing, stone replacement, or extra services aren't included unless we agree separately.

Professional cleaning!
Polishing, stone replacement, or extra services aren't included unless we agree separately.

You'll cover shipping both ways, plus mandatory insurance for the full value of your piece.

Eternity rings, tension settings, ornate bands, full pavé bands, alternative metal rings, and anything marked 'non-resizable' can't be resized.

Eternity rings, tension settings, ornate bands, full pavé bands, alternative metal rings, and anything marked 'non-resizable' can't be resized.

No! You can check out as a guest. But having an account makes tracking orders and viewing your history super easy.

We process data per GDPR and Belgian law to fulfill orders, provide services, and improve your experience. Check our Privacy Policy for all the details!

Absolutely! Under GDPR, you can request deletion anytime. Just email legal@foxydiamonds.com.

Yes! We use necessary, functional, and analytics/advertising cookies. Non-essential cookies are only activated with your consent via our Cookie Banner.

Yes, through your browser settings! Just know that disabling cookies might affect how the site works.