Lab-grown diamonds are 100% real diamonds — same physical, chemical, and optical properties as mined diamonds. They're just created in a lab instead of mined from the earth!

Yes! All our diamonds are lab-grown, ethically sourced, and conflict-free.

No! They're visually identical. Only specialized gemological equipment can tell them apart.

Absolutely! All our diamonds are lab-grown and certified conflict-free per the Kimberley Process.

Never! We only use solid 14k or 18k gold — no vermeil, plating, or gold-filled materials.

Absolutely! We'd love to help you create something truly unique. Whether you have a sketch, a design idea, or want to recreate a piece you love, just reach out to service@foxydiamonds.com. Our team will connect you with one of our specialists who can work with you personally to bring your vision to life.

We ship to all EU Member States (all 27 countries) and the United Kingdom. To check eligibility, start checkout and enter your delivery address.

Once your order is ready for dispatch, delivery typically takes 3–5 business days. Production times may vary depending on the product and its specifications. If additional production time is required, we will contact you directly with an updated estimated dispatch date.

Every Foxy Diamonds piece is carefully checked and packed in our signature packaging before dispatch.

Order preparation

Please allow 2–4 business days for preparation after your order and payment have been confirmed. If your chosen piece requires additional time, we will contact you with an updated estimated dispatch date.

Delivery after dispatch

• European Union: usually 3–5 business days.
• Outside the European Union: an estimated up to 7 business days, depending on the destination. Customs clearance may take additional time.

Preparation and delivery are separate stages. Delivery estimates begin when your order is dispatched. Business days exclude weekends and public holidays.

All shipments are insured, and we will provide tracking information after dispatch. Available shipping options and any applicable charges will be confirmed at checkout or agreed with you before your order is placed.

Please contact us before placing your order so we can confirm delivery availability for your destination. We will help you choose a suitable delivery method and confirm the available options, costs and estimated timing.

Planning a proposal or choosing a gift for someone special? We understand how much the timing matters.

If you need your jewellery sooner, please call us, message us on WhatsApp or email marketing@foxydiamonds.com before placing your order. Tell us which piece you have chosen, your delivery destination and the date you need it.

We will personally check whether faster preparation or delivery is available and confirm whether we can meet your requested date, so you can plan your special moment with confidence. Expedited options are subject to availability and may involve an additional charge.

Standard shipping is always free! If express options are available, we'll show them at checkout with pricing.

We'll send you a Dispatch Email with a tracking link as soon as your order ships. You can also reach out to service@foxydiamonds.com anytime for updates!

Yes! All shipments require an adult signature, so make sure someone's around to sign for it.

No problem! The courier will leave a notice with instructions for redelivery or pickup.

Check your piece as soon as it arrives! If something's off, contact us within 72 hours at service@foxydiamonds.com with photos and your order number.

Contact us immediately at service@foxydiamonds.com with your order number and tracking info — we'll sort it out with the carrier!

Your piece comes in premium Foxy Diamonds packaging — designed to keep it safe during shipping and make unboxing special!

Call us using the phone number shown on our Contact page, message us through the WhatsApp button on our website, or email marketing@foxydiamonds.com.

Of course! You have 30 days from delivery to return your piece, no questions asked.

Just email service@foxydiamonds.com within 30 days of delivery with your order number and which pieces you'd like to return. We'll send you instructions!

Return labels aren't included automatically, but just ask! Email service@foxydiamonds.com — if we issue a label, we'll cover the return shipping.

Make sure to send back your piece unworn with all original packaging, accessories, the IGI or HRD certificate (super important!), and your order confirmation or invoice.

No worries, but there's a €100 replacement fee that'll be deducted from your refund.

The product must show no deterioration beyond what is necessary to inspect its nature and functionality. Excessive handling or alterations may result in a partial refund or rejection.

Personalized, engraved, or custom-made pieces can't be returned. Also, anything marked as 'non-returnable' at checkout.

After 30 days, it's case-by-case. Reach out to service@foxydiamonds.com — just know you'll cover return shipping.

Within 7–14 days after we receive and inspect your return. Refunds go back to your original payment method.

We don't do direct exchanges, but you can return your piece and place a new order for what you'd like instead!

Contact service@foxydiamonds.com. We will arrange the return and replacement at no cost to you.

We offer a 2-year warranty from delivery covering any manufacturing or material defects!

f there's a defect in materials or workmanship, we'll repair, replace, or refund.

Warranty doesn't cover accidental damage, unauthorized repairs, normal wear and tear (like scratches), chemical exposure, loss, theft, or lost stones (unless it's a manufacturing defect).

Only if it's due to a verified manufacturing defect.

Yes. All diamonds from 0.50 ct and above are independently certified by IGI or HRD.

Smaller diamonds are carefully selected according to our strict quality standards and are exclusively D-E colour, VVS clarity, with Excellent cut quality. These diamonds are supplied with a Foxy Diamonds certificate confirming their specifications.

A diamond certificate provides an independent assessment of a diamond’s key characteristics, including carat weight, colour, clarity and cut quality. Diamonds of 0.50 ct and above are accompanied by an IGI or HRD certificate.

For smaller diamonds, Foxy Diamonds provides its own certificate confirming that the stones meet our strict quality standards: D-E colour, VVS clarity and Excellent cut.

Email service@foxydiamonds.com with clear photos of the issue, a description, and proof of purchase. Don't ship anything until we give you instructions!

Usually 4–8 weeks from when we receive your piece. Complex repairs might take a bit longer.

No! The warranty runs from your original delivery date — repairs don't restart the clock.

We might be able to help! Reach out to service@foxydiamonds.com for a quote — there'll be a fee for out-of-warranty repairs.

Yes! All customs duties and taxes are included. The price you see is what you pay.

Yes! You can check out as a guest. But creating an account makes it easier to track your orders and see your purchase history

Yes, if we haven't shipped it yet! Contact service@foxydiamonds.com right away. If it's already on the way, you can always return it under our Return Policy.

Absolutely! Just enter it at checkout. Heads up: promo codes can't be applied after you've placed your order, and you can only use one per order.

Payment is due when you place your order. Once we receive it, we'll start crafting your piece!

Once you place your order, we'll send you a quick email to let you know we got it! Your order is officially confirmed when we send the Dispatch Email with tracking info.

Every Foxy Diamonds piece is carefully checked and packed in our signature packaging before dispatch.

Order preparation

Please allow 2–4 business days for preparation after your order and payment have been confirmed. If your chosen piece requires additional time, we will contact you with an updated estimated dispatch date.

Delivery after dispatch

• European Union: usually 3–5 business days.
• Outside the European Union: an estimated up to 7 business days, depending on the destination. Customs clearance may take additional time.

Preparation and delivery are separate stages. Delivery estimates begin when your order is dispatched. Business days exclude weekends and public holidays.

All shipments are insured, and we will provide tracking information after dispatch. Available shipping options and any applicable charges will be confirmed at checkout or agreed with you before your order is placed.

Yes. You can purchase online, visit us in person, or place an order directly with our team after a personal consultation. We accept credit card payments and bank transfers and are happy to assist with the payment method that works best for you.

For higher-value purchases, you are always welcome to speak with our team first, discuss the jewellery or diamond in detail, and proceed with your order once you feel completely comfortable.

You'll see all available payment options at checkout. Just pick the one that works best for you! Payment is due in full when you place your order.

Absolutely! All payment info is transmitted securely through certified payment providers following PCI DSS standards. We never store your card details

If your payment doesn't go through, your order won't be processed. Best to contact your card issuer to sort it out!

No worries! Just drop us a line at service@foxydiamonds.com with your order number and we'll send it right over.

Call us using the phone number shown on our Contact page, message us through the WhatsApp button on our website, or email marketing@foxydiamonds.com.

Yes! We offer one free resize within 1 year of delivery — up to 2 sizes up or down.

Yes! We offer one complimentary professional cleaning per piece per year during the warranty period. You'll just need to cover shipping both ways.

Professional cleaning!
Polishing, stone replacement, or extra services aren't included unless we agree separately.

Professional cleaning!
Polishing, stone replacement, or extra services aren't included unless we agree separately.

You'll cover shipping both ways, plus mandatory insurance for the full value of your piece.

Eternity rings, tension settings, ornate bands, full pavé bands, alternative metal rings, and anything marked 'non-resizable' can't be resized.

Eternity rings, tension settings, ornate bands, full pavé bands, alternative metal rings, and anything marked 'non-resizable' can't be resized.

No! You can check out as a guest. But having an account makes tracking orders and viewing your history super easy.

We process data per GDPR and Belgian law to fulfill orders, provide services, and improve your experience. Check our Privacy Policy for all the details!

Absolutely! Under GDPR, you can request deletion anytime. Just email legal@foxydiamonds.com.

Yes! We use necessary, functional, and analytics/advertising cookies. Non-essential cookies are only activated with your consent via our Cookie Banner.

Yes, through your browser settings! Just know that disabling cookies might affect how the site works.