Accessibility Statement

Last revised on January 19, 2026

Commitment to Accessibility
Scope of the Statement
Legal and Technical Standards
Measures to Support Accessibility
Known Limitations
Feedback
Enforcement Procedure
Continuous Improvement
Alternative Formats
Contact Us

Commitment to Accessibility

FOXY DIAMONDS B.V., together with its affiliates and subsidiaries (collectively, "Foxy Diamonds", "we", "us", or "our") is committed to ensuring that its Online Channels are accessible and usable by all persons, including those with disabilities, in accordance with applicable Belgian and European Union ("EU") legislation and internationally recognised standards on digital accessibility.

For purposes of these Terms of Use, "Online Channels" shall include, without limitation, Foxy Diamonds' websites, mobile applications, social media pages, and any other online platforms operated or authorized by Foxy Diamonds.

Accessibility forms an integral part of Foxy Diamonds' dedication to exceptional customer experience. We continually strive to make our Online Channels inclusive, transparent, and user-friendly, in line with our brand values, ethical principles, and legal obligations.

Scope of the Statement

This Accessibility Statement applies to all Online Channels operated, controlled, or authorised by Foxy Diamonds, including, without limitation, all digital content, product descriptions, imagery, purchasing functionalities, and associated customer service interfaces made available through such Online Channels.

This Accessibility Statement forms an integral part of Foxy Diamonds' overall compliance and governance framework and shall be read in conjunction with the Terms of Use, Terms of Sale, Shipping Policy, Return Policy, Warranty Policy, Privacy Policy, Promotion Policy and any other policy, statement, or guideline governing the use of the Online Channels or the purchase of product(s) therefrom.

For the avoidance of doubt, in the event of any inconsistency between this Accessibility Statement and any other Foxy Diamonds policy, the interpretation most consistent with applicable Belgian and EU legislation on accessibility and consumer protection shall prevail.

Legal and Technical Standards

Foxy Diamonds endeavours to ensure that its Online Channels are accessible, inclusive, and usable by all persons, including those with disabilities, in compliance with applicable Belgian and EU legislation and recognised international technical standards.

In particular, Foxy Diamonds aligns its accessibility practices with the following legal and technical frameworks:

European Accessibility Act: Establishing mandatory accessibility requirements for products and services offered by private operators within the EU, including e-commerce platforms and digital services.
Accessibility requirements for ICT products and services: The harmonised European standard setting out functional and technical accessibility requirements for information and communication technology (ICT) products and services, as applicable to digital platforms.
Web Content Accessibility Guidelines: Defining technical success criteria to ensure that digital content is perceivable, operable, understandable, and robust for all users, including those relying on assistive technologies.

Foxy Diamonds continuously monitors and updates its Online Channels to ensure conformity with these standards, recognising that accessibility is an ongoing process requiring regular review, testing, and enhancement. For the avoidance of doubt, while Foxy Diamonds undertakes to achieve substantial compliance with these frameworks, accessibility may not be fully achievable in every instance due to technical limitations, third-party content, or rapidly evolving digital technologies. Users encountering barriers are encouraged to contact Foxy Diamonds customer service team as specified in the section "Contact Us" for assistance, alternative solutions, or feedback.

Measures to Support Accessibility

In furtherance of its commitment to accessibility, Foxy Diamonds has implemented, and continues to refine, a range of measures designed to ensure that its Online Channels are accessible and usable by all persons, including those with disabilities. These measures include, but are not limited to:

Integration of Accessibility in Design and Development: Accessibility principles are embedded throughout all stages of design, development, testing, deployment, and ongoing maintenance of the Online Channels.
Regular Audits and Compliance Monitoring: Both independent third-party audits and internal accessibility assessments are conducted periodically to identify, evaluate, and remediate potential non-compliance or accessibility barriers.
Training and Awareness: Employees, contractors, and relevant third-party service providers receive regular training on accessibility requirements, inclusive design principles, and best practices in line with applicable Belgian and EU legislation, as well as international standards.
Assistive Technology Testing: Key user journeys, including browsing, product selection, purchase, and account management, are regularly tested using assistive technologies, including screen readers, magnification software, alternative input devices, and keyboard-only navigation.
Accessible Content Design: Foxy Diamonds implements technical and design measures to ensure accessibility, including the provision of text alternatives for non-text content, optimised contrast ratios, scalable font options, and logical navigation structures consistent with accessibility standards.
Barrier Reporting and Remediation Procedures: Mechanisms are in place to allow users to report accessibility issues or barriers. Reported issues are assessed promptly, and corrective actions are undertaken without undue delay to ensure compliance with applicable Belgian and EU accessibility legislation.

Foxy Diamonds recognises that accessibility is an ongoing process and is committed to continuous improvement to accommodate evolving user needs, technological advancements, and legal obligations.

Known Limitations

Despite Foxy Diamonds' diligent efforts to ensure full accessibility across all components of the Online Channels, certain elements—such as legacy systems, third-party integrations, or dynamically generated content—may not yet fully conform to the accessibility standards referenced in this Accessibility Statement.

Foxy Diamonds actively engages with its technology partners, service providers, and internal teams to remediate any accessibility gaps, taking into account technical feasibility, commercial reasonableness, and compliance with applicable Belgian and EU legislation.

User feedback is encouraged and welcomed to help identify areas where accessibility can be improved. Reports of accessibility barriers should be submitted through the contact channels set out in the section "Contact Us". Foxy Diamonds will assess all such reports and, where reasonably practicable, implement timely corrective measures.

Feedback

If you experience any difficulty accessing any part of the Online Channels, encounter an accessibility barrier, or wish to request information in an alternative accessible format, you are invited to contact Foxy Diamonds using the contact details provided in the section "Contact Us".

When submitting a feedback or request, please include:

A detailed description of the accessibility issue encountered;
The specific URL, page, or feature affected; and
Relevant technical details, including the browser, operating system, and any assistive technology employed.

Foxy Diamonds will use commercially reasonable efforts to respond promptly to all accessibility-related communications and, where feasible, provide the requested content or functionality in a format that is accessible. Responses shall be provided in accordance with applicable Belgian and EU legislation on accessibility and digital inclusion.

Enforcement Procedure

This Accessibility Statement has been prepared in accordance with applicable Belgian and EU legislation on digital accessibility.

If you are dissatisfied with Foxy Diamonds' response to your accessibility inquiry, you may escalate your concern to the competent authority responsible for digital accessibility and consumer protection for private businesses in Belgium: FPS Economy – Directorate for Consumer Protection.

If you believe accessibility issues constitute discrimination, you may also contact the Centre for Equal Opportunities and Opposition to Racism (UNIA).

Continuous Improvement

Foxy Diamonds recognizes that digital accessibility is a continuous and evolving obligation, rather than a singular compliance exercise. We are committed to proactively identifying, addressing, and mitigating barriers to accessibility across all our online channels, internal processes, and associated digital content.

To ensure ongoing compliance with applicable Belgian and EU legislation, we conduct periodic reviews of our systems, processes, and Accessibility Statement. These reviews incorporate developments in legal requirements, technological innovations, industry best practices, and user feedback.

This Accessibility Statement was last reviewed and approved on the date indicated above and shall be reviewed at least annually, or more frequently as necessary, to ensure that Foxy Diamonds' digital services remain accessible, inclusive, and compliant with all relevant legal obligations.

Alternative Formats

A copy of this Accessibility Statement is available in an accessible PDF format and may be downloaded here. Upon request, Foxy Diamonds will provide this Accessibility Statement in alternative accessible formats, including but not limited to large print, audio, or other formats suitable to the needs of persons with disabilities.

Requests for alternative formats may be made by contacting the Foxy Diamonds customer service team and will be fulfilled without undue delay and at no additional cost. This ensures compliance with applicable Belgian and EU accessibility legislation and reflects our commitment to providing equal access to information for all users.

Contact Us

Foxy Diamonds is committed to ensuring that all users, including persons with disabilities, have equitable access to our online services and are able to obtain information in a format that meets their needs.

Any questions, concerns, or feedback regarding accessibility, or requests for information in an alternative accessible format, may be submitted to the Foxy Diamonds customer service team. Foxy Diamonds will make all reasonable efforts to respond to such inquiries promptly, effectively, and in accordance with applicable Belgian and EU accessibility legislation.

FOXY DIAMONDS B.V.
Adress: Hoveniersstraat 30, box Kantoor 731, Belgium
Email: legal@foxydiamonds.com

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