Privacy policy

Last revised on January 19, 2026

Contents

Introduction
Personal Data We Collect and How We Obtain It
Legal Bases for Processing and How We Use Personal Data
Information We Share
Retention of Personal Data
How We Protect Personal Information
Security of Personal Data
Your Rights and Choices
Children’s Personal Information
Updates to Our Privacy Policy
Contact Us

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Introduction

FOXY DIAMONDS B.V., together with its affiliates and subsidiaries (collectively, “Foxy Diamonds”, “we”, “us”, or “our”), is committed to ensuring the lawful, fair, and transparent processing of personal data. We respect your privacy and recognize the importance of safeguarding the personal data entrusted to us.

Foxy Diamonds processes personal data in accordance with the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality, as required under Belgian legislation, the General Data Protection Regulation (EU) 2016/679 (“GDPR”), and any other applicable personal data or privacy legislation (collectively, “Privacy Laws”). Personal data is collected only for specified, explicit, and legitimate purposes and is not further processed in a manner incompatible with those purposes.

This Privacy Policy establishes the framework governing the collection, use, storage, and disclosure of personal data by Foxy Diamonds. It explains the circumstances under which personal data may be obtained, the purposes for which it may be processed, the conditions under which it may be shared with third parties, and the rights available to individuals in relation to their personal data.

Foxy Diamonds has implemented technical and organizational measures designed to ensure a level of security appropriate to the risks associated with the processing of personal data. These measures are intended to preserve the confidentiality, integrity, and availability of personal data, and to protect it against unauthorized access, unlawful processing, accidental loss, destruction, or damage.

Foxy Diamonds is established in Belgium and conducts its operations from Belgium. As Belgium is a member of the European Union (“EU”), all processing of personal data is subject to the GDPR and other relevant Privacy Laws.

• As Foxy Diamonds ships within the EU and the European Economic Area (“EEA”), personal data in connection with these orders is processed in accordance with EU/EEA data protection standards.
• Where shipments are made outside the EU/EEA in accordance with Foxy Diamonds’ Shipping Policy, personal data in connection with such shipments may be transferred to recipients or locations outside the EU/EEA (“third countries”). Such transfers constitute international transfers under the GDPR and are carried out in accordance with Chapter V of the GDPR. These transfers are subject to appropriate safeguards, including, where applicable, adequacy decisions, standard contractual clauses, binding corporate rules, or other measures designed to ensure that the transferred data continues to benefit from an adequate level of protection consistent with EU/EEA data protection standards.

This Privacy Policy applies to personal data collected across all channels through which Foxy Diamonds interacts with you, including:

• Online Channels – including the use of Foxy Diamonds’ websites, mobile applications, social media pages, and other online platforms that reference this Privacy Policy;
• Offline Channels – including visits to our physical premises (where applicable), interactions with Foxy Diamonds customer service via telephone, email, or other means, participation in events or promotions, completion of client information forms, and responses to surveys; and
• Third-Party Sources – including advertising networks, social media platforms, service providers, and other business partners.

Collectively, the Online Channels, Offline Channels, and Third-Party Sources are referred to in this Privacy Policy as the “Channels.”

This Privacy Policy does not govern the collection or use of personal data that is subject to separate privacy notices or contractual arrangements, such as personal data processed in connection with:

• Third-party financial, payment, or credit services;
• Third-party marketplaces, platforms, or e-commerce intermediaries;
• Embedded services, plug-ins, or content provided by other entities; or
• Any other services where the collection or processing of personal data is controlled by a third party.

In such cases, the applicable third-party notice or agreement governs the processing of personal data. Where required by local legislation, Foxy Diamonds may provide supplemental privacy information to individuals in specific jurisdictions.

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Personal Data We Collect and How We Obtain It

This section explains the categories of personal data Foxy Diamonds collects, the sources from which such data is obtained, and the methods by which it is collected when you interact with Foxy Diamonds through its Channels. Personal data may be collected directly from you, automatically through the use of technologies, or from third parties, as described below and in accordance with applicable Privacy Laws.

1. Categories and Sources of Personal Data

Foxy Diamonds collects personal data about you directly from you, through automated means, and from third parties, in connection with your interactions with Foxy Diamonds through the various Channels described in this Privacy Policy. The types of personal data we may collect include, without limitation:

• Contact Information: such as your name, postal address, email address, and telephone or mobile number;
• Account Credentials: including username and password;
• Payment Information: limited to the details strictly necessary to process transactions, including billing and delivery addresses, payment method, and transaction identifiers. Foxy Diamonds does not store or retain full payment card numbers or security codes; all payment card data is transmitted and processed securely by third-party payment service providers certified under the Payment Card Industry Data Security Standard (PCI DSS);
• Client Service Information: including enquiries, comments, and repair or service history;
• User-Generated Content: such as photographs, comments, reviews, testimonials, feedback, or other materials. Such User-Generated Content may be provided directly by you through our Online Channels or obtained from other lawful sources, including publicly accessible websites, social media platforms, review platforms, third-party marketplaces, analytics or marketing partners, or other third parties, where permitted under applicable Privacy Laws;
• Demographic and Personal Preferences: including personal or professional interests, date of birth, experiences with our products, and your communication and contact preferences;
• Employment-Related Information: including information provided in connection with career opportunities with Foxy Diamonds, such as contact details, résumés, education, work history, and language skills;
• Purchase and Transaction Information: including details of orders, returns, and other transactions;
• Referral Information: such as contact details of friends or other individuals you have asked us to contact;
• Location Information: including data derived from your IP address, country or postal code, and, where applicable and subject to notice and consent, precise geolocation from your mobile device;
• Communications Through Automated Tools: including information you provide via virtual assistants, live chat, or other interactive features on our Online Channels;
• Online Activity Data: including clickstream data, device information, browsing actions, actions taken on our Online Channels, and usage patterns, as well as data collected through cookies, web beacons, pixels, and similar technologies (see our Cookies Policy);
• Offline Interactions: including visits to our physical premises (where applicable), participation in events, responses to surveys, and communications with customer service via telephone, email, or in-person;
• Third-Party Information: personal data provided to Foxy Diamonds by third-party service providers, business partners, or obtained from publicly available sources, including analytics providers and advertising networks, in connection with your interactions with Foxy Diamonds; and
• Other Information: any additional personal data obtained through our Channels in connection with your interactions with Foxy Diamonds.

2. Cookies, Automated Technologies, and Online Tracking

Foxy Diamonds uses cookies, web beacons (including pixels and tags), web server logs, and other similar automated technologies to collect personal data through our Online Channels. This includes when you visit our websites, interact with emails, use mobile applications, or engage with advertisements, content, tools, widgets, or plug-ins associated with Foxy Diamonds.

Certain embedded third-party features on our Online Channels—such as social media buttons or content—may also collect information about your interactions. Such information is collected directly by the providers of these features and is subject to their respective privacy policies. To the extent permitted by applicable legislation, Foxy Diamonds is not responsible for the data collection, storage, or processing practices of these third-party providers.

Both Foxy Diamonds and certain third parties—such as advertising networks, digital advertising partners, and social media platforms—may collect information about your online activities over time and across third-party websites. This data may be used for purposes such as analytics, interest-based advertising, and improving your experience on our Online Channels.

Certain web browsers allow you to send Do Not Track (“DNT”) signals to websites. While there is no industry-wide standard for responding to DNT signals, Foxy Diamonds aims to respect these signals to the extent technically feasible, including suppressing third-party tags used to recognize your device for advertising purposes.

For additional information on managing your preferences and exercising your rights in relation to automated collection, tracking, and cookies, please refer to our Cookies Policy. Information about how collected data may be used for advertising purposes, including interest-based advertising, is described in this Privacy Policy.

3. Third-Party Services and Tools

Foxy Diamonds uses certain third-party services, tools, pixels, and widgets on our Online Channels to provide, improve, and personalize our services, and to perform analytics, marketing, and security functions. These services may process personal data on our behalf or independently in accordance with their own privacy policies. Personal data processed by third-party services may be transferred internationally and handled in accordance with applicable Privacy Laws. Foxy Diamonds requires such providers to implement appropriate safeguards, where required, and to process personal data solely in accordance with our instructions and applicable law.

By using our Online Channels, you acknowledge and consent that certain personal data may be processed by these third-party providers in accordance with their respective privacy policies.

Shopify Services

Foxy Diamonds uses Shopify services to support the operation, security, and personalization of our Online Channels, as well as analytics and fraud prevention. This includes:

• Shopify Network Intelligence, which processes customer data as part of Shopify’s Additional Services Terms, including aggregated behavioral data used to improve security, personalization, and analytics; and
• Automated tracking tools, including session monitoring, fraud analysis, and other operational purposes.

Analytics Services

Foxy Diamonds uses analytics services to measure and improve user interactions and the performance of our Online Channels, including:

• Google Analytics 4
• Shopify Analytics

Marketing and Advertising Tools

Foxy Diamonds uses marketing and advertising tools to deliver targeted campaigns, track performance, and improve customer engagement, including:

• Meta Pixel (Facebook/Instagram)
• Google Ads / YouTube tags
• TikTok Pixel
• Pinterest Tag

Email and Behavior Tracking

Foxy Diamonds uses tools to manage email communications and monitor interactions with our messages, including:

• Klaviyo

4. User-Generated Content

Foxy Diamonds may collect and process personal data in the form of photographs, comments, reviews, testimonials, feedback, or other materials or content (collectively, “User-Generated Content”). Such User-Generated Content may be:

• Provided directly by you through our Online Channels; or
• Obtained from other lawful sources, including publicly accessible websites, social media platforms, review platforms, third-party marketplaces, analytics or marketing partners, or other third parties, where permitted under applicable Privacy Laws. Where required, Foxy Diamonds will provide appropriate notice or obtain consent.

By submitting User-Generated Content, you represent and warrant that:

• You have the necessary rights, permissions, or consents to provide the content to Foxy Diamonds;
• The content does not violate any third-party rights, including intellectual property, privacy, or publicity rights; and
• You consent to the collection, use, storage, and disclosure of the content in accordance with this Privacy Policy.

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Legal Bases for Processing and How We Use Personal Data

Foxy Diamonds processes the personal data we collect in accordance with applicable Privacy Laws. This section explains the legal base on which we rely to process your personal data and how such data is used in connection with your interactions with our Channels.

1. Legal Bases for Processing Personal Data

Foxy Diamonds processes the personal data we collect through the Channels described in this Privacy Policy in compliance with applicable Privacy Laws, relying on one or more of the following legal bases:

• Performance of a Contract: to fulfil orders, manage your account, and provide customer service.
• Legitimate Interests: to improve our services, enhance your experience, conduct marketing, prevent fraud, and maintain the security and integrity of our Online Channels, provided your rights and freedoms are not overridden.
• Compliance with Legal Obligations: to comply with applicable legislation, court orders, or legal processes.
• Consent: where you have provided consent, such as for marketing communications or cookies beyond strictly necessary functions, which you may withdraw at any time without affecting prior lawful processing.

Uses Based on Performance of a Contract

We process personal data to perform our contractual obligations with you, or to take steps at your request prior to entering into a contract, including to:

• Transact with you and provide our products and services;
• Process and fulfil orders and keep you informed about the status of your orders;
• Manage career opportunities, including recruitment, onboarding, and other human resources-related purposes;
• Provide client service, including repairs, alterations, cleaning, and other services;
• Create and manage your account with Foxy Diamonds; and
• Manage User-Generated Content you submit in connection with the use of our services or fulfilment of orders, including displaying, publishing, or sharing it as appropriate.

Uses Based on Legitimate Interests

We also process personal data based on our legitimate interests, which may include:

• Operating, evaluating, and improving our business, including developing new products and services, enhancing service delivery, and performing data analytics;
• Analyzing and using User-Generated Content to improve products, services, and user experience, engage with customers, and support marketing, promotional, or advertising initiatives;
• Providing customer service through automated virtual assistants and live chat features on our Online Channels, and maintaining transcripts of chat communications;
• Reducing credit risk and managing collections;
• Verifying your identity;
• Communicating with you via email, postal mail, telephone, and other channels regarding special events, offers, surveys, and market research;
• Protecting against, identifying, and preventing fraud, unlawful activity, claims, and other liabilities;
• Complying with and enforcing applicable industry standards, contractual obligations, and internal policies; and
• Responding to your inquiries and requests.

Uses Based on Legal Obligations or Legal Claims

We process personal data to comply with applicable legislation and for the establishment, exercise, or defense of legal claims, whether in judicial proceedings, administrative procedures, or alternative dispute resolution.

Consent-Based Uses

Additionally, we may process your personal data in other ways for which we provide specific notice at the time of collection and obtain your consent, where required under applicable Privacy Laws. This may include:

• Marketing communications and newsletters;
• Cookies and tracking beyond strictly necessary functions; and
• Use of User-Generated Content for marketing, promotional, or public display purposes.

2. Interest-Based Advertising

When you interact with our Online Channels, both Foxy Diamonds and certain third parties—such as advertising networks, digital advertising partners, and social media platforms—may collect information about your online activities over time and across websites. This information may be used to provide you with advertising for products and services tailored to your interests.

We may also obtain information for these purposes from third-party websites displaying Foxy Diamonds advertisements. Through such networks, we can target messaging using demographic, interest-based, and contextual criteria. The information collected may include data regarding your visits to websites displaying Foxy Diamonds advertisements, including pages viewed and actions taken.

The use of such information enables Foxy Diamonds to measure and enhance the effectiveness of our marketing efforts. To the extent required by applicable legislation, we will obtain your consent before using your information for interest-based advertising. You may also exercise your choices regarding interest-based advertising through the mechanisms provided by these third-party networks.

For further details, please consult our Cookies Policy, which explains the purposes of data collection through cookies and other automated technologies and provides instructions for managing your preferences, including opting out of interest-based advertising.

3. SMS Transactional and Marketing Notifications

Consent to Receive Text Messages

If you elect to receive automated marketing or support text messages from Foxy Diamonds (each, “Text Message”), either by interacting with our Online Channels or by sending a text message indicating your consent, you are providing your prior express written consent to receive such Text Messages sent through an automated telephone dialing system. Text Messages include notifications regarding your order status, such as shipped or out for delivery, and other transactional updates.

Promotional and Marketing Communications

By consenting to receiving Text Messages, you may also receive promotional communications, including information about special offers, sales, and other marketing content. Such Text Messages may be tailored based on information automatically collected through cookies or other tracking technologies via our Online Channels, including website interactions or abandoned cart behavior.

Information Collected via Text Messages

When you participate in our Text Message program, we may collect certain information, including:

• Your name and mobile phone number;
• Information about your interactions with Text Messages (e.g., when a Text Message is read or responded to); and
• Any information you voluntarily provide to us in replies to Text Messages.

This information is used solely to enhance your experience, deliver transactional updates, and provide relevant promotional content, and may be processed through secure third-party messaging service providers acting on our behalf.

Opt-Out and Assistance

Consent to receive Text Messages is entirely optional and is not a condition of purchase. You may opt out of receiving further Text Messages at any time by:

• Replying “STOP” to any Text Message; or
• Using any “unsubscribe” link or mechanism provided in the Text Message (where available).

Upon receipt of your opt-out request, you will receive a confirmation Text Message indicating that you have been removed from the program. For assistance regarding Text Messages, you may reply “HELP” or contact us at legal@foxydiamonds.com.

User Responsibilities

You acknowledge and agree that:

• You will promptly opt out of the Text Message program if you cancel your mobile service, change your mobile number, or transfer ownership of your number; and
• You will indemnify Foxy Diamonds for any liability resulting from your failure to update or notify us of changes related to your mobile number.

Additional Information

Message and data rates may apply according to your mobile carrier’s pricing plan. The frequency of Text Messages may vary. For questions regarding messaging or data charges, please contact your mobile service provider. Foxy Diamonds is not responsible for delayed, misdirected, or undelivered Text Messages due to mobile carriers.

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Information We Share

Foxy Diamonds may share the categories of personal data we collect about you, as described in this Privacy Policy, with the types of third parties set out below. Except as described herein, we do not disclose your personal data to third parties.

1. Recipients of Personal Data

Foxy Diamonds may share personal data with service providers who perform services on our behalf in accordance with our instructions. These service providers are not authorized to use or disclose your personal data except as necessary to provide services on our behalf or to comply with applicable legislation. Examples of such service providers include, but are not limited to, entities that:

• Process payment transactions – including credit/debit card processors, digital wallets, and other payment gateways;
• Manage and mitigate credit risk – including providers that assist with financial risk assessment and collections;
• Verify personal or account information – including identity verification and authentication services;
• Fulfil orders and provide logistics support – including couriers, shipping carriers, and fulfilment centers;
• Provide customer service – including assistance via phone, email, live chat, and automated virtual assistants;
• Provide web hosting, IT infrastructure, and cybersecurity services – including cloud services, server maintenance, and security monitoring;
• Perform analytics, market research, and business intelligence services – including website analytics, customer behavior analysis, and reporting;
• Create or manage content – including photography, videography, imaging, and product description services;
• Operate loyalty programs, referral schemes, and promotional campaigns – including rewards and incentive management providers;
• Provide email, messaging, and CRM services – including marketing communications, mailing list management, and customer relationship management;
• Provide legal, compliance, and risk management services – including professional advisors assisting with regulatory obligations and internal controls; and
• Operate review platforms and reputation management services – including platforms enabling product reviews, ratings, and customer feedback.

Foxy Diamonds ensures that all service providers adhere to strict contractual obligations to protect personal data and process it solely for the purposes specified by Foxy Diamonds or to comply with legislation.

In addition, we may disclose personal data:

• To comply with applicable legislation, regulations, or legal processes;
• To law enforcement authorities, regulatory agencies, or other governmental bodies; or
• When we reasonably believe disclosure is necessary to prevent physical harm, financial loss, or in connection with suspected or actual fraudulent or unlawful activity.

Finally, we reserve the right to transfer personal data in connection with the sale, transfer, or reorganisation of all or part of our business or assets, including in the context of a merger, acquisition, joint venture, divestiture, reorganization, dissolution, or liquidation.

2. Data Shared Within Our Corporate Group

Foxy Diamonds may belong to, or operate in association with, a corporate group comprising affiliated companies that offer products and services across various channels, brands, or markets (collectively, “Corporate Group”). If you interact with Foxy Diamonds, you may also interact with other entities within the Corporate Group.

Sharing personal data within the Corporate Group is carried out to provide you with enhanced, personalized, and tailored experiences. Such processing may include, without limitation:

• Personalized recommendations and communications, providing targeted promotions, offers, and communications across brands and entities within the Corporate Group;
• Customer insights and data enrichment, combining and analyzing information regarding your preferences, habits, and purchase history to improve relevance of services;
• Improvement of products, services, and customer experience, enhancing quality, design, functionality, and delivery of products and services across the Corporate Group.

All processing within the Corporate Group is conducted in accordance with applicable Privacy Laws. Personal data shared within the Corporate Group is not sold to external third parties, and decisions about you are not made solely based on automated processing or profiling producing legal or similarly significant effects.

Subject to applicable Privacy Laws and depending on your place of residence, you may have the right to object to or opt out of the sharing of personal data within the Corporate Group. Foxy Diamonds will respect your preferences to the extent required by legislation.

3. Data Transfers

Foxy Diamonds may transfer personal data collected about you to entities within the EU/EEA, as well as to countries outside the EU/EEA, including jurisdictions in which our affiliates, subsidiaries, or service providers operate. This may occur, for example, when:

• Data is processed by service providers located in other jurisdictions;
• Data is shared with affiliated entities within the Corporate Group located outside the EU/EEA;
• Data is processed by third-party tools, platforms, or service providers supporting our Online Channels and operations; or
• Orders, deliveries, or other services are performed outside the EU/EEA (e.g., international shipping).

Such jurisdictions may not provide the same level of data protection as your country of residence. These transfers are necessary to provide our services, fulfill contracts, manage operations, and comply with legal obligations.

Legal Basis and Safeguards

Foxy Diamonds ensures that all transfers, whether within the EU/EEA or internationally, are carried out in accordance with applicable Privacy Laws. Where required, transfers are subject to appropriate safeguards to ensure that personal data continues to be adequately protected. These safeguards may include, without limitation:

• Standard contractual clauses approved by relevant regulatory authorities;
• Binding corporate rules governing transfers within the Corporate Group; and
• Contractual, technical, and organizational measures with third-party service providers to ensure personal data is processed in accordance with applicable Privacy Laws.

Purposes of Transfers

Transfers of personal data may occur in connection with:

• Provision and fulfilment of products and services, including order processing, delivery, and customer service (including international shipping);
• Engagement of service providers performing functions on our behalf, including payment processing, logistics, IT support, marketing, analytics, and other operational services;
• Marketing and communication activities, including personalized offers, advertising, and promotions;
• Compliance with legislation, regulatory, or contractual obligations, including investigations of suspected fraudulent or illegal activity; and
• Any other purposes for which you have provided consent, where such consent is required.

Third-Party Recipients

All third-party recipients of personal data, whether located within or outside the EU/EEA, are required to implement safeguards consistent with applicable Privacy Laws. These third parties are contractually prohibited from using or disclosing personal data except as necessary to provide services on our behalf or comply with applicable legislation.

4. Links to Non-Foxy Diamonds Sites and Services

For your convenience, our Online Channels may contain links to websites, applications, or services not owned or operated by Foxy Diamonds (“Non-Foxy Diamonds Sites”). These third-party sites and services may be operated by companies not affiliated with Foxy Diamonds and may have their own privacy policies and practices. We strongly encourage you to review the privacy policies or terms of use of any Non-Foxy Diamonds Sites you visit.

Additionally, our products and services may be made available to you through third-party platforms, such as app stores or other digital marketplaces, or via other third-party channels. Foxy Diamonds does not control and is not responsible for the privacy or security practices of these third parties, and your interactions with them are governed by the applicable terms and policies of the respective third parties.

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Retention of Personal Data

To the extent permitted by applicable legislation, Foxy Diamonds retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, or as required to comply with applicable legislation, regulatory, or contractual obligations (including Privacy Laws and other applicable statutes). In general, this means that we retain personal data:

1. For the duration of our relationship – including while you maintain an account with Foxy Diamonds, engage in transactions, or interact with our services; or
2. To comply with legislation – including applicable statutes of limitation, record-keeping requirements, tax, accounting, and other mandatory legal obligations.

Once personal data is no longer necessary for the purposes described above, or the retention period required by legislation has expired, Foxy Diamonds implements procedures to securely delete, anonymize, or otherwise dispose of such data.

As described in the section “Your Rights and Choices”, you may, to the extent permitted by applicable legislation, request the deletion of your personal data or the restriction of its processing. Please note that certain data may need to be retained to comply with legislation or for legitimate business purposes.

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How We Protect Personal Information

Foxy Diamonds implements a comprehensive set of administrative, technical, and physical safeguards to protect the personal data we collect from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. These measures are designed to ensure the confidentiality, integrity, and availability of personal data throughout its lifecycle, in accordance with applicable Privacy Laws.

Administrative Safeguards

• Policies and procedures governing the collection, processing, retention, and secure disposal of personal data.
• Employee training and awareness programs to ensure personnel understand their responsibilities regarding data protection obligations.
• Role-based access controls and authorization protocols to limit access to personal data to only those personnel who require it for legitimate business purposes.

Technical Safeguards

• Encryption of personal data during transmission and, where appropriate, at rest.
• Secure authentication mechanisms, including usernames, passwords, and multi-factor authentication, to prevent unauthorized access.
• Regular monitoring and logging of system access and data processing activities to detect and respond to potential security incidents.
• Firewalls, intrusion detection systems, and other network security technologies to protect our IT infrastructure.
• Regular security testing, vulnerability assessments, and penetration testing to identify and remediate potential threats.

Physical Safeguards

• Restricted access to facilities where personal data is stored, with measures such as security personnel, keycards, and surveillance systems.
• Secure storage of physical documents containing personal data, including locked filing systems and access controls.
• Policies for secure disposal or anonymization of personal data that are no longer required.

Foxy Diamonds strives to implement measures consistent with industry’s best practices; however, no system or method of transmission over the internet or method of electronic storage can be guaranteed completely secure. Therefore, although we take all reasonable steps to protect personal data, absolute security cannot be assured.

Overall Security Measures

Foxy Diamonds takes the protection of personal data seriously and has implemented appropriate technical and organizational measures to safeguard against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to personal data. These measures are designed to ensure a level of security appropriate to the risks presented by the processing of personal data, in accordance with applicable Privacy Laws.

Key safeguards include:

• Access Controls – Personal data access is restricted to authorized personnel and protected through secure authentication mechanisms (e.g., usernames, passwords, and role-based access).
• Secure Data Transmission – All data exchanged with our Online Channels is encrypted using industry-standard technology (e.g., SSL/TLS) to prevent interception and unauthorized access.
• Payment Security – Payment card transactions are processed in accordance with the Payment Card Industry Data Security Standard (PCI DSS) to ensure the protection of financial information.
• Logging and Monitoring – Requests for access to personal data are logged and monitored to detect, investigate, and mitigate potential misuse.
• Infrastructure Security – Firewalls, intrusion detection systems, and other industry-standard technologies protect our IT systems and customer data.
• Training and Awareness – Employees with access to personal data are trained in data protection responsibilities and bound by confidentiality obligations.

Despite these measures, no system or method of transmission over the internet or method of electronic storage can be guaranteed fully secure. Foxy Diamonds therefore cannot guarantee the absolute security of your personal data but regularly reviews, tests, and updates its security practices to address evolving risks and threats.

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Your Rights and Choices

Foxy Diamonds provides you with certain rights and choices regarding the personal data we collect about you and how it is used. These rights allow you to access, control, and manage your personal data, as well as the communications you receive from us.

To exercise your rights, update your preferences, request removal from mailing lists, or otherwise manage your personal data, please contact us as described in the Contact Us section. You may also unsubscribe from marketing communications by following the “Unsubscribe” link included in our emails.

Subject to applicable Privacy Laws, you have the following rights:

1. Access, Correction, and Deletion – You may request access to the personal data we hold about you and ask us to correct, update, amend, or delete it, or to restrict its processing. Requests may be submitted via the contact methods indicated above.
2. Data Portability – Where provided by legislation, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that such data be transmitted to another organization where technically feasible, provided the processing is based on your consent or a contract with you.
3. Consent Withdrawal and Objection – Where provided by legislation, you may withdraw any consent you have previously given for the processing of your personal data or object to its processing on legitimate grounds. Withdrawal or objection will not affect the lawfulness of processing based on consent before its withdrawal.
4. Complaints – You have the right to lodge a complaint with the competent data protection authority in your jurisdiction if you are not satisfied with our response to your requests or believe your data protection rights have been violated.

To protect your privacy and ensure security, Foxy Diamonds may take reasonable steps to verify your identity before fulfilling your request. In certain cases, and to the extent permitted by applicable Privacy Laws, we may charge a reasonable fee if a request is manifestly unfounded, excessive, or repetitive, including additional copies of personal data.

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Children’s Personal Information

Foxy Diamonds’ Online Channels are intended for a general audience and are not directed at children.

Under the GDPR, the age at which a child can provide valid consent to the processing of personal data in relation to online services is 16 years, unless a Member State has established a lower age. In Belgium, the minimum age is 13 years. Accordingly, Foxy Diamonds does not knowingly collect or process personal data from children under the age of 13 through its Online Channels. If we become aware that personal data from a child below this age has been collected inadvertently, we will promptly delete or anonymize such data.

Foxy Diamonds does not knowingly engage in targeted marketing to children or send promotional communications to them. Any collection of personal data from children is incidental and will be handled in accordance with applicable Privacy Laws, including the GDPR.

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Updates to Our Privacy Policy

Foxy Diamonds may update this Privacy Policy, including any addenda or supplements, from time to time to reflect changes in our personal data practices, legal obligations, or operational requirements. For material changes, we will provide notice by prominently posting an updated version of this Privacy Policy on our website and indicating at the top of the Policy the date it was most recently revised.

We encourage you to review this Privacy Policy periodically to stay informed about how Foxy Diamonds collects, uses, and protects your personal data. Your continued use of our Online Channels following any such update constitutes your acceptance of the revised Privacy Policy.

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Contact Us

Foxy Diamonds is responsible for the processing of personal data in connection with this Privacy Policy. If you have any questions, wish to exercise your rights, or need assistance regarding the collection, use, or protection of your personal data, you may contact us using the details below:

FOXY DIAMONDS B.V.
Adress: Hoveniersstraat 30, box Kantoor 731, Belgium
Email: legal@foxydiamonds.com

Foxy Diamonds will use commercially reasonable efforts to respond promptly to all inquiries. This contact channel is intended solely for matters related to this Privacy Policy and does not affect any statutory rights granted under Belgian or EU legislation.