Warranty Policy
Last revised on January 19, 2026
Contents
General
Warranty Coverage
Exclusions
Submitting a Warranty Claim
Assessment and Repair Process
Shipping and Risk
Repair Timelines
Out-of-Warranty Repairs
Limitation of Liability
Contact Us
General
FOXY DIAMONDS B.V., together with its affiliates and subsidiaries (collectively, "Foxy Diamonds", "we", "us", or "our"), is committed to maintaining high standards of quality and integrity across all our products, including fine jewellery and luxury accessories (collectively, the "Products"). Each Product undergoes rigorous inspection and quality assurance procedures prior to sale. In the unlikely event that a Product is found to be defective in materials or workmanship, you may be entitled to a remedy under this Warranty Policy, subject to the terms and limitations set forth herein.
This Warranty Policy applies to all purchases of Products from Foxy Diamonds through the following channels (collectively, the "Channels"), subject to the limitations and conditions set forth herein:
- Online channels – including, without limitation, Foxy Diamonds' websites, mobile applications, social media pages, and any other online platforms operated or authorized by Foxy Diamonds (collectively, the "Online Channels").
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Offline channels (if provided) – directly controlled by Foxy Diamonds, including, without limitation:
- Purchases made at Foxy Diamonds' physical retail premises, including in-store transactions;
- Telephone or email orders placed directly with Foxy Diamonds customer service team; and
- Participation in company-hosted promotions, trunk shows, or private events, at which Products are offered for sale.
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Third-party sources (if provided) – independent entities or partners not directly controlled by Foxy Diamonds, including, without limitation:
- Purchases made through authorized representatives or sales agents acting independently of Foxy Diamonds;
- Marketplaces, resellers, and other business partners through whom Products may be offered for sale.
You are advised to verify that any third-party seller is an authorized partner of Foxy Diamonds prior to making a purchase, as warranty coverage may be limited or unavailable for Products purchased from unauthorized sellers.
This Warranty Policy shall be governed by and construed in accordance with applicable Belgian and European Union ("EU") consumer protection legislation.
Warranty Coverage
As set out in the Terms of Sale, you are responsible for carefully inspecting the Product(s) immediately upon receipt. You must notify Foxy Diamonds of any non-delivery, loss, damage, or defect within seventy-two (72) hours of receiving the Product(s) by submitting a request to Foxy Diamonds' customer service team via the email address provided in the section "Contact Us." Failure to provide timely notification may affect your ability to rely on certain remedies, to the extent permitted by applicable law.
Subject to the terms and conditions of this Warranty Policy, Foxy Diamonds provides a two (2) year warranty commencing from the date on which delivery of the Product is deemed complete, as defined in the Terms of Sale and Shipping Policy, for all Products purchased directly through any of the Channels. This warranty period is fully compliant with applicable Belgian and EU consumer protection legislation.
During the applicable warranty period, Foxy Diamonds shall, at its sole discretion and in accordance with applicable law, undertake one or more of the following remedies for any Product found to contain a manufacturing or material defect:
- Repair of the defective Product;
- Replacement of the defective Product with a Product of equivalent type and quality; or
- Refund of the purchase price of the defective Product, where repair or replacement is not feasible.
All warranty claims are subject to verification by Foxy Diamonds. You bear the responsibility of providing valid proof of purchase (including invoice, order confirmation, or receipt) and any information reasonably required to assess the claim.
The warranty period shall not be extended, renewed, or restarted as a result of any repair, replacement, or other service performed under this Warranty Policy. Any repaired or replaced Product shall remain covered only for the remainder of the original warranty period, which shall continue to run from the original date of delivery. This provision applies regardless of whether the replacement Product consists of the same or different components, stones, or materials, and whether the Product is returned to you in a repaired, partially repaired, or fully replaced condition. This provision is without prejudice to any statutory rights granted under applicable Belgian or EU consumer protection legislation, which remain fully unaffected.
The remedies provided under this Warranty Policy are exclusive and in lieu of any other remedies, except as required under applicable Belgian and EU consumer protection legislation. Nothing in this Warranty Policy limits or excludes statutory rights that you may have under mandatory law.
Product Information
Foxy Diamonds makes reasonable efforts to depict Product(s) accurately through photographs and other images on the Online Channels. Variations in size, colour, pattern, texture, or appearance may occur due to screen settings, photography techniques, lighting conditions, or the need to display product details. Such variations shall not constitute a defect or lack of conformity.
Exclusions
The warranty provided under this Warranty Policy does not cover defects, damage, loss, or non-conformity arising from any of the following circumstances, to the extent permitted by applicable law:
1. Accidental damage or misuse
- Accidental breakage, impact, dropping, crushing, or other physical damage to the Product;
- Use of the Product for purposes other than its intended purpose;
- Improper care, handling, or storage of the Product, including failure to follow any care instructions provided by Foxy Diamonds or failure to use the Product in a reasonable and prudent manner.
2. Alterations, modifications, and unauthorized repairs
- Any alteration, modification, resizing, or repair carried out by a third party not authorized by Foxy Diamonds;
- Installation of non-original parts, replacement stones, or attachments that alter the original structure, setting, or design of the Product.
3. Environmental exposure
- Exposure to water, fire, chemicals, extreme heat, humidity, or other environmental conditions that may cause damage, corrosion, discoloration, or deformation;
- Contact with cosmetic, household, or industrial chemicals not recommended for use with the Product.
4. Normal wear and aesthetic changes
- Wear and tear due to normal or daily use, including scratches, dents, surface abrasions, patina formation, or gradual metal thinning;
- Discoloration, tarnishing, or surface changes caused by:
- Skin acidity or individual body chemistry;
- Contact with perfume, lotion, soap, hairspray, cosmetics, or personal care products;
- Cleaning with chemical agents or abrasive materials not recommended by Foxy Diamonds.
5. Loss, theft, or missing components
- Loss, theft, or misplacement of the Product or any part thereof, including detachable or movable elements such as stones, earring backs, clasps, chains, or pendants.
6. Engraving, customization, or personalization
- Engraving, personalization, or any modification performed by a third party, including alterations that damage or weaken the Product;
- Any consequences of improper engraving techniques, tools, or materials.
7. Products not purchased through authorized Channels
- Products purchased from unauthorized third-party sellers, marketplaces, or resellers;
- Products whose authenticity cannot be verified or which are determined to be counterfeit.
8. Other exclusions
- Damage resulting from shipping, transport, or handling not arranged, authorized, or approved by Foxy Diamonds;
- Use of the Product in connection with sporting activities, swimming, manual labour, or other high-impact or high-risk activities unless the Product is expressly designed for such use;
- Any indirect, incidental, or consequential damage, including loss of value, emotional distress, or loss of use.
9. Specific Component Clarifications
- Loss of stones is not covered under this Warranty Policy unless directly caused by a verified manufacturing or material defect;
- Clasps, chains, and mechanical components are covered only for manufacturing or material defects and are not covered for damage resulting from wear, misuse, force, or accidental impact.
Submitting a Warranty Claim
If you believe that a Product qualifies for a warranty claim under this Warranty Policy, you must submit a request to Foxy Diamonds' customer service team via the email address provided in the section "Contact Us".
All warranty claims must include the following information and documentation:
- Clear photographs of the Product and the alleged defect, showing the issue in sufficient detail;
- A detailed written description of the defect or issue, including the circumstances under which it occurred; and
- Proof of purchase, such as an order confirmation, invoice, receipt, or order number, demonstrating that the Product was purchased through an authorized Channel.
By submitting a warranty claim, you acknowledge and agree that:
- The Product may be inspected by Foxy Diamonds to verify the alleged defect;
- Foxy Diamonds reserves the right, in accordance with applicable law, to determine whether the Product is eligible for a warranty remedy and to provide repair, replacement, or refund in accordance with this Warranty Policy;
- Foxy Diamonds may request additional information or documentation as reasonably necessary to evaluate the warranty claim.
Warranty claims submitted without valid proof of purchase, sufficient supporting documentation, or prior authorization from Foxy Diamonds may not be eligible for processing under this Warranty Policy.
Outcome of Warranty Claims
If the Product(s) are determined to be defective through no fault of your own, Foxy Diamonds may, in accordance with applicable law:
- Repair or replace the Product(s); or
- Refund the purchase price paid by you. Delivery charges, taxes, duties, or other fees that are non-refundable under applicable Belgian or EU law may be excluded from the refund.
Any refund shall be subject to the following conditions:
- Any refund may be conditional upon the Product(s) not having been worn, altered, or otherwise damaged after delivery, except to the extent necessary to establish the alleged defect.
Assessment and Repair Process
Upon submission of a warranty claim under this Warranty Policy, Foxy Diamonds shall undertake an assessment of the Product as follows:
1. Minor Defects
For defects or issues that can be resolved without a physical inspection of the Product, Foxy Diamonds may, at its discretion, propose an appropriate resolution to you in a timely manner.
2. Physical Inspection Required
For defects or issues that require a physical examination, the Product must be sent to Foxy Diamonds only after receiving explicit instructions from Foxy Diamonds. You must not send the Product before such instructions are provided; otherwise, Foxy Diamonds may refuse to process or review the shipment.
When sending the Product for inspection or repair:
- You are responsible for all shipping costs to and from Foxy Diamonds, including mandatory insurance coverage for the full replacement value of the Product;
- The Product must be properly packaged in accordance with the instructions provided by Foxy Diamonds;
- You bear all risk of loss, theft, or damage during transit, except as required by applicable law;
- Any customs duties, taxes, import/export charges, or similar fees arising from international shipment are your responsibility.
Foxy Diamonds shall inspect the Product upon receipt and provide you with a written assessment, including proposed next steps. Proposed remedies may include:
- Repair of the Product;
- Replacement of the Product with a Product of equivalent type and quality; or
- Other remedies permitted under this Warranty Policy.
Shipping and Risk
When sending a Product to Foxy Diamonds for assessment or repair under this Warranty Policy, the following conditions shall apply:
1. Packaging and Shipment
- You shall ensure that the Product is securely and appropriately packaged to prevent damage during transit.
- The shipment shall include the Product, the proof of purchase (invoice, order confirmation, or receipt), together with a direct reference to the warranty claim submitted via email, and the original packaging.
- Where the Product was accompanied by an IGI or GIA certificate, the original certificate must be returned together with the Product in the same shipment. Should the original IGI or GIA certificate is missing, a replacement fee of one hundred (100) EUR will apply.
2. Shipping Method and Proof
- You shall send the Product via a registered, trackable, or insured shipping service and shall retain proof of shipment until the warranty claim is fully resolved.
- You shall be responsible for all shipping costs, insurance, and associated risks, unless otherwise expressly agreed in writing by Foxy Diamonds.
3. Risk Allocation
- The risk of loss, theft, or damage during shipment to Foxy Diamonds shall remain with you until the Product is received and accepted by Foxy Diamonds.
- Foxy Diamonds shall not be liable for any Products lost, delayed, or damaged in transit where proper packaging and reasonable shipping precautions have not been taken.
- Any customs duties, taxes, import or export charges, or similar fees arising from international shipment shall be borne exclusively by you.
4. Return Shipment
- If the Product is determined to be covered under this Warranty Policy, Foxy Diamonds shall bear the cost of return shipping to you and shall ensure that the Product is appropriately insured for its return.
- If the Product does not qualify for a warranty remedy, or if any required certificate is missing, you shall remain solely responsible for all shipping costs, insurance, and associated fees.
Repair Timelines
Foxy Diamonds shall use commercially reasonable efforts to complete all repairs of Products submitted under this Warranty Policy within four (4) to eight (8) weeks of receipt.
Notwithstanding the foregoing, in certain circumstances, including but not limited to the need to source specific components, stones, or materials, the repair process may exceed eight (8) weeks. In such cases, Foxy Diamonds shall promptly notify you of any anticipated delay and provide an estimated timeline for completion.
Out-of-Warranty Repairs
Products that are not covered under this Warranty Policy may, at the sole discretion of Foxy Diamonds, be considered for repair upon your request. Any such repair shall only proceed after mutual agreement between you and Foxy Diamonds regarding the scope, cost, and terms of the repair.
All communications, quotations, and agreements relating to Out-of-Warranty Repairs shall be conducted by contacting Foxy Diamonds via the email address provided in the "Contact Us" section.
Limitation of Liability
To the fullest extent permitted by applicable law, Foxy Diamonds, together with its affiliates, directors, officers, employees, and agents, shall not be liable for:
- Any indirect, incidental, special, punitive, or consequential loss or damage;
- Any loss of profit, revenue, business, contracts, opportunity, data, or goodwill; or
- Any inconvenience, distress, or other non-material damage arising from or in connection with the use of, or inability to use, any Product, whether arising in contract, tort (including negligence), or otherwise.
This Warranty Policy grants you specific legal rights in addition to any statutory rights to which you may be entitled under applicable Belgian and EU consumer protection legislation.
Contact Us
For any questions, warranty inquiries, or assistance regarding repairs or this Warranty Policy, you may contact:
FOXY DIAMONDS B.V.
Address: Hoveniersstraat 30, box Kantoor 731, Belgium
Email: service@foxydiamonds.com